Complaint Investigation Report
Facility staff required longer than 10 minutes to respond to the signal system 44% of the time it was activated. Based on the interviews conducted and the signal system response time report, the allegation of Licensee does not ensure staff properly respond to call button system for residents is SUBSTANTIATED. A finding of substantiated means that the preponderance of evidence standard has been met.
Deficiencies are being cited from the California Code of Regulations (CCR) Title 22, Division 6. Failure to correct deficiencies may result in the assessment of civil penalties.
An exit interview was conducted and a copy of this report, an LIC 811 and appeal rights were provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction