Complaint Investigation Report

LPA requested the following documents and began interviewing staff.

Staff schedule for !0/12/23: Day , Evening and NOC shifts

Resident Roster with Emergency Contact Information

Pest Control Contract and service receipts for that past 6 months

LIC 624s involving resident on resident altercations from June - August 2023

Upon reviewing the Pest Control contract and receipts for treatment services, this LPA learned that although treatments have taken place, the facility did not have a specialized contract designed to eliminate /prevent the return of bedbugs. The pest control service relied on residents or staff reporting that they had witnessed bed bug activity and then the pest control service would come and treat the room(s).

Based on a review of records and confirmed through interviews with the Designated Facility Administrator, there have been repeated outbreaks of bed bugs in the same rooms. The room that this LPA observed bed bugs in on 10/12/23 had previously had bed bugs a year ago, per the Designated Facility Administrator.

The preponderance of the evidence has been met. This allegation has been SUBSTANTIATED.

The deficiency observed has been cited on the LIC 9099-D page.

A copy of this report and Appeal Rights were provided.