Complaint Investigation Report

Regarding the allegation the resident did not have access to her belongings. Based on records reviewed and interviews with Administrator Prithika Singh residents are being displaced from their rooms for long periods of time without access to their belongings. The facility staff discovered Resident 1's bedroom had bed bugs March 26, 2022 and she was moved into a separate room days later. The exterminator did not come to heat treat or spray Resident 1's room until April 13, 2022. Resident 1 was displaced in a separate room away from her belongings for several weeks. Therefore this complaint is SUBSTANTIATED.

Regarding the allegation the resident was moved into someone else's room. Based on interviews and records reviewed the residents are being displaced from their rooms for long periods of time due to the facilities bed bug outbreaks. LPA interviewed the responsible party for Resident 2 who stated her mothers room had bed bugs three separate times starting in October 2021 and continued into May of 2022 despite being sprayed, and heat treated on multiple occasions. Resident 2 was moved into a separate room so her room could be sprayed and treated several times due to the reoccurring bed bug outbreaks at the facility. Therefore this complaint is SUBSTANTIATED.

The following deficiencies are being cited during this visit per Title 22 Regulations.

Exit interview conducted with Administrator Prithika Singh and a copy of this report was left at the facility along with appeals rights provided.