Complaint Investigation Report

R2 stated that S1 shops for residents once a week; R2 gives her a shopping list and S1 gets stuff at various stores. R3 stated that she gives them a list and staff shops once a week; she always gets what she wants.

The LPA inspected a binder that contained LIC 405 forms, Clients/Residents Safeguarded Cash Resources. Money spent by facility staff and the store that the purchase was made at was accurately documented.

Based on records reviewed and interviews conducted, the Department has concluded that the preponderance of the evidence has not been met to prove the allegation that staff did not safeguard resident’s cash resources. Therefore, the allegation of staff did not safeguard residents' cash resources is UNSUBSTANTIATED.

On 7/2/25 and 7/8/25, Licensing Program Analyst (LPA) Triel Ellen Lindstrom went to and toured the facility, reviewed documents, and interviewed staff and residents. During resident interviews, R1 stated that she had been asked to transfer from her wheelchair to a dining room chair. She has not been threatened that if she does not comply, she will have to pay more money or be evicted. R3 stated that staff treated her well. During staff interviews, S1 stated that there are no pending evictions. S2 stated that she has never heard staff threaten a resident in any way.

Based on observations made and interviews conducted, the Department has concluded that the preponderance of the evidence has not been met to prove the allegation that staff threaten residents. Therefore, the allegation that staff threaten residents is UNSUBSTANTIATED.

There are no citations issued at this time.

Exit interview was conducted with the Business Office Manager. Appeal Rights were issued, and a copy of this report was left at the facility.