Complaint Investigation Report

Based on observations made and interviews conducted, the Department has concluded that the preponderance of the evidence has not been met to prove the allegation that staff do not provide residents with housekeeping service. Therefore, the allegation that staff do not provide residents with housekeeping service is UNSUBSTANTIATED.

Allegation: Staff speak inappropriately to residents

On 7/2/2025 and 7/8/25, the Licensing Program Analyst (LPA) toured the facility, spoke to staff and interviewed residents. The LPA did not observe any staff speaking inappropriately to residents. During resident interviews, R1 stated that he feels very supported by staff, R3 stated that the caregivers are great, and R4 stated that staff treated her well. During staff interviews, S1 stated that she had not heard of any complaints recently.

Based on observations made and interviews conducted, the Department has concluded that the preponderance of the evidence has not been met to prove the allegation that staff speak inappropriately to residents. Therefore, the allegation that staff speak inappropriately to residents is UNSUBSTANTIATED.

There are no citations issued at this time.

Exit interview was conducted with the Business Office Manager. Appeal Rights were issued, and a copy of this report was left at the facility.