Complaint Investigation Report

Allegation 2: Staff handle residents in a rough manner

LPA Jensen interviewed a total of 9 staff members, 1 hospice nurse, 1 family member of a resident and 10 residents. All deny having ever witnessed or experienced staff being rough with a resident. 10 of 10 residents interviewed stated they are treated well by staff. Based on the interviews conducted the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.

LPA Jensen interviewed a total of 9 staff members, 1 hospice nurse, 1 family member of a resident and 10 residents. All deny having ever witnessed or experienced staff cursing at a resident. 10 of 10 residents interviewed stated they are treated well by staff. Based on the interviews conducted the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.

No deficiencies were cited. An exit interview was conducted and a copy of this report and appeal rights were provided.

LPA Jensen returned on the morning of 5/10/24 to provide report due to technical difficulties with printer