Complaint Investigation Report

Allegation 2: Staff do not meet the residents hygiene needs

LPA Jensen observed residents at the facility on 6 separate occasions over the course of the past 4 months. LPA Jensen did not observe any residents that appeared to have their hygiene needs neglected. In addition, LPA Jensen interviewed 10 residents who state they handle their own hygiene needs or state that they have never had a problem getting staff to assist with hygiene needs. A resident family member that was interviewed and a hospice nurse that was interviewed both denied having any concerns regarding resident hygiene therefore the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.

Allegation 3: Staff are not addressing the resident dental needs

LPA Jensen interviewed 10 residents and 1 family member of a resident. All state that staff would assist them if they had any dental needs or that they would solicit the help of family members if they needed to be taken to appointments. LPA Jensen interviewed staff that state they would assist with transportation or make arrangements for dental care when and if needed. Based on the interviews conducted the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.

Allegation 4: Staff are unable to communicate effectively with the residents

LPA Jensen interviewed 10 residents and 1 family member of a resident. All state they have never had a problem communicating with staff. During the last 4 months, LPA Jensen has visited the facility 6 times and never encountered a staff member that she was unable to communicate with therefore the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.

Allegation 5: Staff allow the residents to have access to fumigated rooms

LPA Jensen conducted an interview with the Administrator Prithika Singh. She advised that pest control treatments were done which required the residents to leave the room for several hours. The facility made arrangements with the pest control company to fumigate in the morning as soon as the residents were taken out of there room for breakfast. The facility then initiated several activities for resident engagement to keep the residents out of their rooms until it was safe to return. LPA Jensen interviewed 10 residents who all deny being given access to fumigated rooms. Based on the interviews conducted the allegation UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.