Complaint Investigation Report

CCLD was notified on 3/4/26, which would be within 7 days of the initial occurrence. Residents family was notified same day. Both notifications are within the timelines in regulation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

LPA gave guidance that if the needs and services of the client have changed(leg weakness/ ambulation assistance), it is time to get an updated 602 for the client. probably a conversation with the doctor about medical devices, walkers/alarms.

A copy of the report was given to the administrator, no citations were given, an exit interview was conducted.