Complaint Investigation Report

4 out 5 residents report not receiving any mental abusive. 1 out of 5 residents denied being interviewed.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

Allegation: Facility staff are physically abuse to residents

It was alleged that facility staff are physically abusive to residents. During the course of this investigation LPA reviewed facility documents and conducted interviews. LPA interviewed 7 staff members. 7 out 7 staff members state that they do not believe that they cause any mental abusive to the residents. 2 out 7 staff members state that they have witnessed a staff member lay their hand over a resident’s face. 3 out 7 stated that they have heard that a staff member would lay their hand over a resident’s face but have not observed it themselves. 2 out 7 staff members denied ever seeing any staff members physically abuse a resident. An interview with 5 residents were conducted. 4 out 5 residents report not receiving any physical abuse. 1 out of 5 residents denied being interviewed.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

There were no deficiencies observed or cited at this time. An exit interview was conducted, a copy of the 9099 and 9099-C was provided to the facility.