Complaint Investigation Report

Based on reviewed reports, interviews with Reporting Parting, Staff and pictures dated 9/25/2025 from the facility, on the information provided, it clear that centrally stored medications were made accessible to clients in care therefore the allegation was deemed SUBSTANTIATED .

Staff did not properly maintain client’s medication records - LPA Lund reviewed facility reports, interviewed staff and Reporting Party. Staff stated that Client (C1) bought a ointment PRN (as necessary medication) at the store without telling staff. When Valley Mountain Regional Center Staff came to the facility on 9/25/2025 facility staff tried to hide the PRN from Valley Mountain Regional Center Staff in one of the rooms. Valley Mountain Regional Center Staff took a picture of such PRN. The PRN was not prescribed by C1’s doctor.

Based on reviewed facility reports, interviews with Staff and Reporting Parting and pictures dated 9/25/2025 from the facility, the information provided, it clear that staff did not properly maintain client’s medication records therefore the allegation was deemed SUBSTANTIATED.