Complaint Investigation Report

It was learned that this has been a very stressful and daunting situation for the facility residents since the closure date for this facility is approaching fast but they have been unable to secure a proper placement. It was learned that the manner in which facility staff have spoken to the facility residents has been inappropriate, and disrespectful, and needed to stop.

Based on interviews and information gathered throughout the course of this investigation, it was learned that this facility has been experiencing issues with the heating/cooling units, especially for the wings, of this facility. It was learned that the east and west wings of this facility were unable to use the heater when it was cold outside and will not be able to cool the wings when the temperature starts to climb in the upcoming hot summer months. It was observed that fans were present, and in use, but maintenance of the facility in order to cool and heat to a comfortable range for the facility residents could not be maintained at this time.

As a result of this investigation, this LPA found the allegations to be SUBSTANTIATED - A finding that the complaint was Substantiated meant that the allegations were valid because the preponderance of the evidence standard had been met.

The following deficiencies were cited on the following LIC 9099-D pursuant to Title 22 Rules and Regulations, Division 6 and Health and Safety Codes.

Appeal rights were printed and a copy was left with the facility caregiver, Jaime Velasquez, at this time.