Complaint Investigation Report

Based on facility records reviewed, interviews with staff, residents, & LPA Lund’s observation the information provided, it was unclear if resident's dietary needs are not being met therefore the allegation was deemed UNSUBSTANTIATED.

A finding that the complaint allegation(s) are UNSUBSTANTIATED means that although the allegation(s) may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred.

An exit interview was conducted with Resident Care Director Jeanine Gaona and a copy was left.