Complaint Investigation Report

LPA Pascua also toured the facility restroom and confirmed that it was in working condition. Additionally, the facility had a sufficient food supply to meet residents’ needs and had been coordinating with outside resources to ensure all resident needs continued to be met throughout the renovation process. Based on the information gathered during the investigation, the facility was not found to be in disrepair. The facility is currently undergoing renovations and has followed the appropriate process to ensure the facility remains maintained and safe for residents.

Based on statements obtained, records review and observations during the investigation process, LPA was unable to corroborate the allegations. The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED . A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred.

An exit interview was conducted and a copy of this report was provided to the facility at the end of this visit.