Complaint Investigation Report

Based on facility in-house reports dated 5/8/2025, interviews with clients and staff on the information provided, it was unclear if staff withheld residents’ personal belongings, therefore the allegation was deemed UNSUBSTANTIATED.

Staff mistreated residents - LPA Lund reviewed facility records, interviewed staff, and residents in care. Based on facility records review, interviews with staff, and clients in care. Clients interviewed stated that staff have never mistreated them while living at the facility. Staff interviewed stated that they have never witnessed any staff mistreating any residents in care. All staff interviewed know that they are mandated reporters. All staff have initial training on how to report suspected adults and elderly abuse before working with clients in care.

Based on facility records review, interviews with clients and staff on the information provided, it was unclear if staff member yells at residents, therefore the allegation was deemed UNSUBSTANTIATED.

As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.