Complaint Investigation Report

Based on interviews with staff, reporting party and residents in care, on the information provided, it was unclear if staff opened resident’s mail, therefore the allegation was deemed UNSUBSTANTIATED.

Facility does not have an administrator - LPA Lund reviewed facility records, interviewed staff, and reporting party. Administrator Dennis Monterosso Effective Date: 9/23/2022 and Expiration Date 9/22/2024. LPA reviewed facility paper and the facility did have an active administrator during the time of the complaint.

Based on reviewed facility records, interviewed staff, and reporting party, on the information provided, it was unclear if facility does not have an administrator, therefore the allegation was deemed UNSUBSTANTIATED.

As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.