Complaint Investigation Report

Based on facility records review, interviews with clients and staff on the information provided, it was unclear if staff member yells at residents, therefore the allegation was deemed UNSUBSTANTIATED.

Facility does not have sufficient staff to meet the needs of the residents in care- LPA Lund reviewed facility records, interviewed staff, and residents in care. The facility doesn’t have any clients that need help with their activities of daily living skills, such as bathing, eating and mobility. The staff do reminders to residents in care for bathing but do not help with bathing. Residents interviewed stated that the facility staff has been able to meet their needs during there stay at the facility. Staff interviewed stated that they had sufficient staff to met the needs of the clients in care.

Based on facility records review, interviewed staff, and residents in care on the information provided, it was unclear if facility does not have sufficient staff to meet the needs of the residents in care, therefore the allegation was deemed UNSUBSTANTIATED.

As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and report left.