Complaint Investigation Report

Based on facility records review, interviews with staff and clients in care the information provided, it was unclear if staff did not provide medical attention to resident therefore the allegation was deemed UNSUBSTANTIATED.

Staff not treating residents with dignity and respect- Based on records review and interviews with staff and clients in care. Staff are trained on how to treat clients in care with training's such as Schizophrenia, other disorders training and one on one training . Staff (S1) denied any verbal abuse to clients in care. Management stated that staff would be fired immediately if any client was yelled at or spoken to with disrespect. The facility has a zero-tolerance policy for personal rights violations. LPA interviewed clients in care who stated the staff treat the clients with dignity and respect. Staff interviewed have never observed staff disrespecting clients in care and if they had would report it to management immediately.

Based on facility records review, interviews with staff and clients in care the information provided, it was unclear if staff not treating residents with dignity and respect therefore the allegation was deemed UNSUBSTANTIATED.

Staff does not keep elevator free from odor- Based on interviews with staff, clients in care records and observation. During LPA Lund’s visits on 3/22/2023 & 6/21/2023 observed the elevator free from odor and in good working order. Staff & clients interviewed stated that the elevator is free from odors. If there was to be an odor the facility staff would clean the elevator immediately.

Based on facility interviews with staff, clients in care and observation the information provided, it was unclear if staff does not keep elevator free from odor therefore the allegation was deemed UNSUBSTANTIATED.