Complaint Investigation Report

Based on interviews and facility records, with staff and clients. C1 stayed at the facility from 1/3/2020 until 12/11/2020. C1 stated that C1 was constantly threatened by Staff while living at the facility. C1 could not recall any pacific dates of the abuse. C1 had many interactions with staff about calling 911 (Modesto Police Department) and other incidents stated on Unusual/Incident/Injury Reports reported to Community Care Licensing (CCL) from the facility. LPA interviewed staff and clients in care at facility. Staff interviewed stated that have not seen any staff threatened or abuse any clients in care and if has seen any abuse, they would report it to management immediately. Clients interviewed in care stated that have not witnessed any staff abuse or threaten any client’s in care at the facility, if had would report to staff immediately.

Through interviews with management, staff, clients and facility records. On 4/22/2019 C1 had 55 items on C1’s client/resident personal property and valuables paperwork. C1 stated that he had items (Books) stolen from C1 but never reported it to staff or management. C1 believed that staff took books from C1’s room. C1 only update his client/resident personal and valuables paperwork one time and that was on 4/22/2019. C1 believed that the books were bought and stolen after that date.

LPA Lund interviewed management regarding client’s property items getting stolen from clients. Management stated when client’s report missing items the facility staff will look for such items and replace items if the items are on client/resident personal and valuables paperwork if not found.

LPA Lund interviewed staff regarding client’s property getting stolen. Staff that were interviewed stated that they would look for client’s property that went missing and if not found they would report it to management who would replace such items if on client’s paperwork.

LPA Lund interviewed clients regarding client’s property getting stolen. Clients interviewed stated that if something was taken from them as long it was on the client/resident personal and valuables paperwork it would be replaced. Staff and management would remind clients if they were to get something new (property) to put it on the paperwork.