Complaint Investigation Report

Through the interviews and investigation. The Staff didn’t know or how to handle C1’s behaviors of touching people inappropriately. The facility management failed to do training with Staff on how to properly handle clients with these behaviors and meet the need of their clients in care. The facility failed to care for their vulnerable clients in care at the facility.

You are hereby notified that a civil penalty of $500.00 is assessed for a violation that resulted in serious bodily injury/serious injury of a client, or that constitutes physical abuse of a client.

The licensee was informed that a civil penalty assessment based on Health and Safety Code 1569.49(e) is currently under review (pending determination) and may be assessed on a later date, as a result of C2 care while at the facility. Once civil penalty assessment has been determined, CCL will return on a future date to assess the civil penalty.

Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, the following deficiencies are being cited on the attached 9099D during this visit. If any of the cited deficiencies are not corrected by the noted due dates; civil penalties may be assessed. The Administrative Assistant Christian Jackson was provided a copy of the report along and appeal rights.