Complaint Investigation Report

504700010-6-12-2025-47-HC-WSCT-DHTNZR-20250620105444

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/29/2025 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20250529115957

Home Care Organization did not provide services to client as contracted.

On 6/12/2025, Enforcement Analyst (EA) Ruben Perez arrived at the business address for Interim Homestyle Services. EA Perez introduced himself and was greeted by Ron Murphy. EA explained that he was there to investigate the above complaint allegation(s). EA Perez interviewed Ron regarding the company’s onboarding process for caregivers including background check and registration on the Home Care Aide (HCA) Registry. EA Perez also reviewed personnel files and payroll to ensure licensing requirements were met. EA Perez interviewed Designee about their policy pertaining to Home Care Aides not showing up for scheduled shifts. Designee was able to provide the following documentation: client service agreement, which included agreed upon policies in the event of service interruption, employee handbook that covers attendance and punctuality requirements set forth by the company.

Based on EA's observations and interviews, the EA concluded that there was not enough evidence to show that the organization violated the allegation(s) listed above, therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.