Complaint Investigation Report

502701020-9-12-2023-27-AS-KHOS-CVTUUR-20230919155357

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/14/2023 and conducted by Evaluator Maja Jensen

COMPLAINT CONTROL NUMBER: 27-AS-20230714124426

On 9/12/23 at approximately 10:30, Licensing Program Analyst Maja Jensen arrived at facility unannounced to deliver findings for the complaint investigation in to the above listed allegation. LPA Jensen met with House Manager Daniel Solario.

Based on records reviewed and interviews conducted the allegation of "staff stole resident's belongings" is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it. LPA Jensen reviewed resident records for Resident 1 (R1). LPA Jensen also interviewed 2 of 3 residents and 2 staff members. LPA Jensen observed that according to the records reviewed, the resident that is the subject of this complaint has a history of behavioral health conditions that predispose them to making false allegations. In addition, all staff and residents interviewed denied there has ever been an issue with resident belongings being stolen.

An exit interview was conducted and a copy of this report and appeal rights were given to Daniel Solario.