Complaint Investigation Report

It was alleged that the facility did not provide a copy of the resident's Admissions Agreement to the resident's representative.

Interviews reveal the responsible party received a copy of the Admission Agreement. LPA attempted to interview the residents of the responsible party, however, the residents have recently moved out of the facility into a larger care facility. LPA observed 4 of 5 current residents Admissions Agreements. All 4 resident were provided copies of the Admissions Agreements.

LPA observed responsible party of S4 visiting facility with S4's brother-in-law.. Upon entry ED requested for proof of vaccination, completed appropriate health screening and documented on the sign in sheet. Responsible Party stated facility took really good care of S4 and was pleased with the service.

Based on information provided through interviews and documentation, it was unclear that Facility made changes to the resident's Admissions Agreement without the permission of the resident's representative and that facility did not provide a copy of the resident's Admissions Agreement to the resident's representative Therefore, the allegation was deemed UNSUBSTANTIATED, meaning that there was not a preponderance of evidence to prove or disprove that the allegation occurred as reported.

No deficiencies cited. An exit interview was conducted with Administrator Nicole Eli.