Complaint Investigation Report

507002305-3-28-2022-27-AS-KHOS-CD264F-20220330202840

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/21/2022 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 27-AS-20220321145859

Staff do not allow residents to use a facility restroom

Licensing Program Analyst (LPA) Sarah Hurt arrived at the facility unannounced on March 28, 2022 at 11:00 a.m. to investigate the above allegations. LPA met with facility Licensee Irene Garde and explained the purpose of today’s visit.

Regarding the allegations staff do not allow residents to use a facility restroom. Based on LPA interviews and records reviewed the licensee is not allowing residents to use one of the facility restrooms. LPA reviewed the facility sketch and one of the bathrooms is labeled as staff bathroom, but is still included in the facility area that should be accessible to residents. Licensee Irene Garde stated she recently started locking the staff bathroom because residents were taking so long to use the main restroom. Therefore, this allegation is SUBSTANTIATED.

The following deficiencies were cited per Title 22 Division 6. An exit interview was conducted with Licensee Irene Garde and a copy of this report was left at the facility.