Complaint Investigation Report

Based on a review of the forms and documents gathered during the course of this investigation, it was learned that notification to the Department of Social Services, Community Care Licensing Division, was first received on 05/18/2026 by this LPA from the facility Resident Services Director Reshmika Sharma.

Based on a review of the forms and documents gathered during the course of this investigation, it was learned that notification to the Stanislaus County Health Services Agency (SCHSA) was sent out on 05/15/2026. There were emails and communications held with this agency from this facility throughout the discovery of the rashes and possible scabies with facility residents up until the clearance of a negative result for the last resident for scabies through skin scrapings and biopsies that were performed during this time.

It was learned that upon discovery of the rashes and possible scabies outbreak, facility care staff were instructed to adhere to the Infection Control plan and all affected residents were then isolated and monitored with treatment as prescribed by their attending licensed medical professionals.

It was learned that affected residents were scheduled with their primary care providers (PCPs) for further treatment and scheduled additional tests as well.

Based on interviews conducted during the course of this investigation, it was learned that this facility did act accordingly to it's policies and procedures set forth in it's Infection Control Plan and involved all necessary parties with notifications and continuous updates.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violations occurred.

There were no deficiencies observed or cited at this time.