Complaint Investigation Report

Allegation 2: Residents are being neglected

LPA Jensen interviewed staff members, residents and a family member. All parties interviewed denied having any concerns regarding the care they are receiving. LPA Jensen also toured the facility on 3 separate occasions and did not observe any evidence of neglect. The facility appeared to be appropriately staffed on all 3 occasions. LPA Jensen did observe 1 resident that was in need of incontinence care on one occasion and 3 residents in need of incontinence care on another occasion but these observations do not appear to rise to the level of neglect therefore the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.

Allegation 3: Staff did not provide a comfortable environment for residents

LPA Jensen inspected the facility on 3 separate occasions and on all occasions a comfortable and sanitary environment was observed. LPA Jensen also interviewed 4 clients and a family member, none of whom had any negative comments about their environment therefore the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened, the preponderance of evidence does not prove it.

Technical assistance was provided on managed incontinence.

No deficiencies are being cited. An exit interview was conducted. A copy of this report and appeal rights were provided.