Complaint Investigation Report

LPA Jensen provided technical assistance on the importance of providing a thorough and complete assesment prior to admission. The Executive Director informed LPA Jensen that new policies are being implemented effective 12/1/24 which include an admission checklist to assist in this process. LPA Jensen reviewed the policy which includes a procedure for ensuring all preadmission documentation is complete and in the resident's record.

Allegation 2: Staff does not meet resident’s dietary needs.

LPA Jensen conducted interviews with staff, residents and a family member. None of the parties interviewed stated that staff failed to meet resident dietary needs. Kitchen staff interviewed indicated that they would benefit from additional training regarding renal diets but there was no evidence that an inappropriate diet was served to a resident in care and as such the allegation is UNSUBSTANTIATED. Technical assistance was provided on the benefit of nutritional education specific to elderly care. The Executive Director confirmed that a Culinary Director has been hired and that a meal attendance tracking system is being implemented to provide another layer of monitoring.

No deficiencies were cited. An exit interview was conducted. A copy of this report and appeal rights were provided.