Complaint Investigation Report

Allegation 2: Staff are not meeting resident's hygiene needs.

On 8/19/24 Licensing Program Analyst (LPA) toured the facility and observed resident 1 (R1) with a brief that was falling out of her pant leg. R1 advised LPA Jensen that she need assistance using the restroom so LPA Jensen pulled the call signal cord. After several minutes no staff members came to assist and LPA Jensen escorted the resident to the restroom and provided stand by assistance. On this same day LPA Jensen observed 2 residents wearing shirts soiled with food, several residents with no shoes and 1 resident that was walking around barefoot. Based on LPA Jensen's observations while touring the facility the allegation of " Staff are not meeting resident's hygiene needs" is SUBSTANTIATED. A finding of substantiated means that the preponderance of evidence standard has been met.

Deficiencies are being cited from the California Code of Regulations (CCR) Title 22, Division 6.

An exit interview was conducted and a copy of this report was provided.