Complaint Investigation Report

The admission agreement also specifies items that are not included as follows:

LPA Jensen interviewed the Resident Care Director who advised that typically residents are asked to use Pharmarica for prescription medication as this is the pharmacy that the facility contracts with however someone can request using a different pharmacy if the family brings the medication in or it is mailed directly to the facility. The Resident Care Director indicated that upon admission, the responsible party is asked to sign a consent form for using Pharmarica. LPA Jensen reviewed a consent form signed by the responsible party for R1 for using Pharmarica or Kaiser.

LPA Jensen also interviewed 8 of 8 staff members present on this date. All staff members gave consistent accounts of the services provided to residents which aligns with the admission agreement and regulation.

As a result of the records reviewed, interviews conducted and LPA observation, the allegation of resident being charged for unagreed services is UNFOUNDED. A finding of UNFOUNDED means that the allegation is false, could not have happened or is without a reasonable basis.

An exit interview was conducted and a copy of this report was provided.