Complaint Investigation Report

Regarding the allegation that resident was not awarded privacy. Based on interviews with complainant, administrator, and resident. It was determined that resident was never denied privacy. The facility allowed resident to have visitors in her room. This agency has investigated the allegation above and have found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or was without a reasonable basis. We have therefore, dismissed the complaint.

Regarding the allegation that staff denied resident a phone. LPA did not find facility violated R1’s rights to use the telephone. The facility was complying with a temporary restraining order put in place when they did limit R1’s calls. The Power of Attorney of R1, disconnected the cell phone of R1, but resident did have access to facility phone. This agency has investigated the allegation noted above and have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or was without a reasonable basis. We have therefore, dismissed the complaint.

Exit interview was conducted, and a copy of this report was left at the facility.