Complaint Investigation Report

In addition, a review of the forms and documents gathered during the course of this investigation produced a Preplacement Appraisal Information (LIC 603) that was signed and dated on 12/05/2025 which was almost a month after the initial admission of R1 into this facility on 11/15/2025.

It was learned that this initial appraisal cited excessive wandering within the confines of this facility and poor boundary limits by R1. It also cited cursing and threatening by R1 unto others in care with history of manipulation by R1 to gain an advantage.

It was learned that the Appraisal/Needs and Services Plan, completed on 01/16/2026, was signed by R1 and facility designated Administrator Cecelia Candido but no date was recognized or noted on the LIC 625 at that time. This document stressed the same issues as indicated on the LIC 603 which was completed a month earlier.

It was observed that these were the only versions that were present without any updated versions to present any changes to the needs and increased levels of behavior that would warrant a higher level of care for R1. It was learned that R1's level of care and needs were the same as when she was living in the licensed care facility in Merced and remained the same upon relocation to this Modesto care facility. All supporting documents (LIC 602, LIC 603, LIC 625) were completed around the admission date to this facility but were never updated or changed to reflect any needs to elevate the level of care for R1.

It was learned that this was the main reason for grounds of eviction served unto R1 since it was alleged that R1 had become a danger to self and to others in the facility yet there weren't any updated forms and documents to note these changes since admission to this facility to prove any new threats to self or others in care.

Based on statements attained during the course of this investigation, it was learned that facility staff have spoken to residents in care in a manner that violated their personal rights. It was learned that the tone and manner in which it was directed unto the residents was not professional but rather dismissive.

It was learned that facility staff were not available when residents were in need of assistance so proper care and supervision was not being afforded to the residents in care. It was learned that facility staff dismissed a resident's call for assistance in going to the restroom determining that their request was not valid at that time.

It was learned that facility residents were unable to move around to either change the television channels or manipulate the remote to change the stations in order to watch something that interested them. Instead, it was learned that facility residents were subject to watch what was already present on the television at that time and were not allowed to change the channels as they saw fit.

Based on a review of the forms and documents gathered during the course of this investigation, it was learned there was a complaint filed in January of 2026 which involved R1. Shortly thereafter the eviction