Complaint Investigation Report

Title 22 regulations state, “Arrangements for clients to attend available community programs, when clients have needs, identified in the needs and services plan, which cannot be met by the facility but can be met by community programs. Based on the interviews conducted it was learned that on 03/28/2023 the facility van was in a fender bender accident and was unable to transport residents to and from their respective activities for several days. The facilities plan of operation states that the facility will provide or have provisions for residents medical and dental appointments, community activities, emergencies, and to and from school or day programs. A review of Resident 2‘s (R2) Individual Program Plan (IPP) was conducted. R2’s IPP states that the resident would be transported by the facility to school daily. Based on the interviewed conducted it was learned that R2 would be indecisive or would not be ready to go to school on time. Once the resident was not ready at a certain time, the facility would not take them to school. In addition, when R2 would be dropped off early at the school or would be picked up later than scheduled pick up. Many times the school would have to wait for R2 to get picked up almost an hour after pick up time. Based on the information gathered, the staff did not to provide appropriate transportation for resident in care.

Based on observations, review of records and information gathered through interviews, the above allegations were SUBSTANIATED meaning that there was a preponderance of evidence to prove that the allegations occurred as alleged.

An exit interview was conducted, a copy of the LIC9099, LIC9099-C, 9099-D, and appeals rights was provided to the Facility Designated Administrator,Julian Hawes and staff member, Andrea Rush via email. An electronic email read receipt confirms receiving these documents.