Complaint Investigation Report

502700754-6-24-2022-27-AS-KHOS-CM64M5-20221215181259

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/15/2022 and conducted by Evaluator Albert Johnson

COMPLAINT CONTROL NUMBER: 27-AS-20220315160109

Staff made an inappropriate comment towards resident.

This report is being amended as a result of additional information and current documents recieved by the department from the facility on 6/8/2022.

Allegation: Staff made an inappropriate comment towards resident.

Based on interviews conducted the department discovered that staff are allegingly threatening R1 with potentially being homeless, if she continues to contact a former staff, it was also discovered during the investigation that R1 was told by a staff member that if she continues causing problems that she will not get her "Good Girl Money". Former staff and Resident confirmed that the term "Good Girl Money " was used on multiple occasions by staff to redirect R1 when she was not following her programming or intervention plan. During the visit on 5/13/2022, R1 asked the Administrator, "When do I get my Good Girl Money." The Administrator immediately corrected R1 and stated that "we don't use that term here." He then asked her " Who uses that term?" R1 replied, "You" referring to the

Administrator. The Administrator denied using the term and ask R1 "Did you hear that from a former staff?" R1 replied,"Yes". The behavior intervention plan for R1 was not current when this investigation was started. The plan reviewed at the time of the investigation was outdated. The department was able to obtain a current intervention plan dated 5/25/2022. Based on the current intervention plan the facility is to use a token reward system. This system requires points for R1's compliance which can be used to get gift cards, privileges and other identified items. There is no mention of money in the plan.

Allegation: Staff are not properly trained.

Based on records reviewed and interviews conducted the department has confirmed that S1 was working during the time of the complaint and was not trained in M1 MAB training, However she was trained in PRO-ACT/RC on 2/2022. On 6/8/2022, the department was able to obtain a current Behavior Intervention Plan for R1 dated 5/25/2022, The plan included a token reward system that did not include monetary compensation. Based on interviews with Staff and the Admininstrator, the facility was providing training to staff that included the use of Money as a reward for R1's good behavior, during the investigation it was also mentioned by staff and the administration that the facility uses a chart to track the progress of R1's behaviors. During the visits to the facillty on 3/7/22, 3/18/22, 3/22/22, 3/30/22 and 5/13/2022 LPA did not see a chart on the wall for R1's tracking. LPA was told by staff that the chart is not up because R1 will tear it down and they have not replaced it. The facility stated they keep track on a tracking sheet. The department has requested the a copy of the chart. The facility was unable to provide a chart for R1.

The department has re-investigated this complaint and determined it to be SUBSTANTIATED based on the current Behavior Plan and interviews.