Complaint Investigation Report

Two residents were also interviewed and both stated that staff are able to assist them. Additionally, interviews with two Valley Mountain Regional Center Service Coordinators were conducted, and both reported that facility staff are meeting residents’ needs and expressed no concerns. Based on the information gathered, there is not sufficient evidence to prove that the facility staff are not meeting residents needs.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and a copy of this report was provided to the facility at the end of this visit.