Complaint Investigation Report

unit was deemed to be lacking and finally contracted and repaired later on that same day. It was learned that the timeline was unable to be established by this facility to make sure that the facility air conditioning unit was maintained and repaired in a timely manner.

Based on interviews conducted during the course of this investigation, it was learned that there was documentation detailing the presence of food items that were expired but still made available for use by this facility. In addition, it was learned that documentation was taken to reveal that food items that were prepared for consumption were not properly covered and stored with appropriate dates on them.

It was learned that there was documentation detailing the presence of laundry supplies, cleaning agents, and other chemicals which were all required to be locked and made inaccessible to the residents in care at all times that were left out and made accessible to the residents in care.

Based on a review of the facility restrooms, it was observed that the toilet paper roll holders were broken and in need of repair/replacement at this time.

As a result of this investigation, this LPA found the allegations to be SUBSTANTIATED - A finding that the complaint was Substantiated meant that the allegations were valid because the preponderance of the evidence standard had been met.

The following deficiencies were observed and cited on the following LIC 9099-D pursuant to Title 22 Rules and Regulations, Division 6 and Health and Safety Codes.

Appeal rights were printed and a copy was left with the facility designated Administrator at this time.