Complaint Investigation Report

It was alleged that staff hit residents. During the course of this investigation, the department conducted interviews. Based on interviews conducted with 4 staff members. 4 out 4 staff members deny that they hit the residents or have seen anyone hit residents in care. An interview with 6 residents were conducted. 6 out 6 residents denied that the staff hit them or have witnessed any staff member hit other residents. Based on this information gathered, there is not sufficient evidence to prove that the staff hit residents.

Allegation: Staff confines residents to bedrooms and couch

It was alleged staff confines residents to bedrooms. During the course of this investigation, the department conducted interview. An interview with 4 staff were conducted. 4 out 4 staff members deny that they confine residents to bedrooms and the couch. It was stated by 4 staff members that residents are able to leave their room at any time. An interview with 6 residents were conducted, 6 out 6 residents denied that they were unable to leave their bedrooms. Based on the information gathered, there is not sufficient evidence to prove that staff confines residents to bedrooms.

Allegation: Staff do not maintain exits free from obstruction

It was alleged that staff do not maintain exits free from obstruction. During the course of this investigation, the department conducted a tour of the facility on 1/21/2026 and 04/15/2026 and observed that there are no obstructions to the facility exits. Based on the information gathered, there is not sufficient evidence to prove that staff do not maintain exits free from obstruction.

Allegation: Staff uses an unusual form of punishment for residents

It was alleged that staff uses an unusual form of punishment for residents. During the course of this investigation, the department conducted interviews. An interview with 4 staff were conducted. 4 out 4 staff members deny that they use an unusual form of punishment for residents. 4 out 4 staff members state that the facility staff use de-escalation techniques to assist residents in care. An interview with 6 residents were conducted. 6 out 6 residents state that they are happy at the facility and do not feel that they are being punished. Based on the information gathered, there is not sufficient evidence to prove that staff use an unusual form of punishment for residents.