Complaint Investigation Report

Licensee does not ensure resident attends school- Based on Interviews with Valley Mountain Regional Center, Administrator Dolores due to the pandemic and Client (C1) moving in May of 2021 and the day programs not yet being open completely. C1 has not been able attend a day program but Regional Center and the facility are still looking for a proper day program for C1.

Facility does not meet residents' nutritional needs & Licensee does not follow menu- LPA observed on multiple visits conducted that there is more than an adequate supply of both perishable and non-perishable foods for the three residents in care. The facility has a monthly schedule (menu) but does change meals when clients would like something different on that particular day.

Facility does not provide activities for resident- LPA observed a Monthly Activity Board for the month of April 2022 with different activities for the clients in care such as board games, picnic in the backyard and arts & crafts. Since the COVID pandemic has gotten less restrictive the facility does go on day trips, and to the San Francisco Giants game.

The Department (CCLD) has found the allegations, Unsubstantiated. A finding that the complaint allegation(s) is UNSUBSTANTIATED means that although the allegation(s) may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred.

Exit interview was conducted over the phone with Administrator Dolores Huddleston and signed by staff Crystal Bernal.