Complaint Investigation Report

Individual in the home poses as a risk to the clients while in care- Interviews conducted confirmed that Claremont home staff and Dolores (Administrator/licensee) both denied that staff Crystal would ever sleep over on the couch or in the extra bedroom at the home. They both also denied ever hearing Crystal talking on the phone about sexual content in front of other staff. Dolores confirmed that Claremont home is an awake night staff residence and that no one is allowed to sleep. She also confirmed that Crystal is no longer working at this facility, however, she is able to return to work.

Individual yells at the clients while in care- Dolores and Kathy denied anything about verbal abuse from any of the staff at the facility. Dolores stated that staff would be fired immediately if any resident was yelled at or spoken to with disrespect. Dolores confirmed that the facility has a zero tolerance policy for personal rights violations”. LPA attempted to interview residents at the facility, however, two residents are non-verbal and the other agrees with all question with "Yes".

The Department (CCLD) has found the allegations, Unsubstantiated. A finding that the complaint allegation(s) is UNSUBSTANTIATED means that although the allegation(s) may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred.

Exit interview was conducted with Licensee.