Complaint Investigation Report

This facility was found to deficient since it did not properly make sure that staff were always sufficient in numbers and properly trained as outlined in Title 22 Rules and Regulations.

This facility was also found to be deficient since it did not properly make sure that facility residents' basic care needs were always met and fulfilled by sufficient facility care staff.

Based on observations, it was learned that a posting was put up near the entry way of this facility. The intent of this posting was to alter the visiting hours for family members, friends, and responsible parties and deviated from the posted hours in the Admission Agreement (LIC 604) that were already set forth. It was observed from the posting that visitors had to call and inform the facility staff prior to their intended visitation.

This facility was found to be deficient as evidenced by the posting of altered visiting hours and policies which contradicted the visiting policies already set forth in the facility program and Admission Agreement (LIC 604).

As a result of this investigation, this LPA found the allegations to be SUBSTANTIATED - A finding that the complaint was Substantiated meant that the allegations were valid because the preponderance of the evidence standard had been met.

The following deficiencies were cited on the following LIC 9099-D pursuant to Title 22 Rules and Regulations, Division 6 and Health and Safety Codes.

A civil penalty in the amount of $100 has been issued to the facility at this time per the LIC 421BG.

Appeal rights were printed and a copy was given to the facility staff person, Gabriela Chicas, who was present at this time.