Complaint Investigation Report

that the facility visiting hours were clearly posted.

It was learned that the visiting hours were posted for the time frame of allowing visitors from 10:00 am to 7:00 pm every day. It was learned that these visiting hours were also present in the Admission Agreement which required the resident, and their responsible parties, to initial upon completion of the admission process.

It was observed that the admission agreement for R1 was signed by all involved parties and Section 22 Facility Visiting Policy was initialed as well by the facility resident.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegations finding of Unsubstantiated meant that although the allegations may have happened or were valid, there was not a preponderance of the evidence to prove that the alleged violations occurred.

There were no deficiencies observed or cited at this time.