Complaint Investigation Report

504700007-7-18-2024-47-HC-WSCT-DAJTLG-20241030144930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/14/2023 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20230614144457

The Home Care Organization did not provide client home care services by an affiliated home care aide as arranged.

Associate Governmental Program Analyst (AGPA) Ruben Perez, arrived at the business address to meet with Daisy Flores, designee for All Ways Caring HomeCare located at 1101 Sylvan Ave, Suite C-210, Modesto, CA to discuss the above complaint allegation. Designee, Daisy, greeted AGPA Perez and showed him to an area where interviews and documents could be reviewed. Daisy was able to provide the following documentation: client service agreement, which included agreed upon policies in the event of service interruption, employee handbook that covers attendance and punctuality requirements set forth by the company and incident reports that were submitted to Adult Protective Services.

The Analyst concluded that there was not conclusive evidence to substantiate the above allegation. The analyst delivered the findings to, Designee, Daisy Flores. Based on the preponderance of evidence gathered through interviews conducted, evidence obtained and observations, the above allegation was found to be UNSUBSTANTIATED. An exit interview was conducted, and the licensing reports as well as the appeal rights documents were provided to the designee.