Complaint Investigation Report

504700033-3-12-2026-47-HC-WSCT-DUVPQR-20260609113133

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/25/2025 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20250925161749

Home Care Aide(s) did not have a criminal record clearance prior to caring for clients.

On 3/11/2026, Enforcement Analyst (EA) Ruben Perez arrived at the business address for Above And Beyond Home Care. EA Perez introduced himself and was greeted by Cheryl Griffin. EA explained that he was there to investigate the above complaint allegation(s). EA Perez interviewed Cheryl regarding the company’s onboarding process for caregivers including background check and registration on the Home Care Aide (HCA) Registry. EA Perez also reviewed personnel files and payroll to ensure licensing requirements were met. EA Perez was able to confirm an employee associated to the HCO provided services prior to background clearance.

Home Care Aide(s) did not have a criminal record clearance prior to caring for clients.Based on the EA’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.