Complaint Investigation Report

507004748-4-28-2023-27-AS-LKIG-CSBLEU-20230530084206

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO AC/SC , 2525 NATOMAS PARK DR. STE.270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/02/2023 and conducted by Evaluator Kesha Lewis

COMPLAINT CONTROL NUMBER: 27-AS-20230202162811

Residents are being neglected while in care

Staff failed to seek medical attention for residents in a timely manner

Allegation 1. Residents are being neglected while in care, was found to be unsubstantiated based on record reviews and interviews with staff and residents. LPA interviewed staff S1, S2, S3. LPA also interviewed resident R1--R5. LPA also reviewed staff care notes and medical records for R1. Interviews conducted and records reviewed did not reveal a lack of care being performed. Based on interviews conducted and records reviewed the preponderance of evidenced standard is not met, therefore this allegation is UNSUBSTANTIATED.

Allegation 2. Staff failed to seek medical attention for residents in a timely manner was found to be unsubstantiated based on interviews conducted with staff and resident in question (R1). Based on interviews conducted and records reviewed the preponderance of evidence standard is not met, therefore this allegation is UNSUBSTANTIATED.