Complaint Investigation Report

502700864-4-9-2025-27-AS-LRIS-DGDM5S-20250505091845

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/30/2024 and conducted by Evaluator Renee Campbell

COMPLAINT CONTROL NUMBER: 27-AS-20241030163232

Staff did not have proper training to meet resident's needs.

On 04/09/2025, Licensing Program Analyst (LPA) Renee Campbell arrived to present findings for a complaint. LPA Campbell met with Davinder Dhillon, Caregiver and explained the purpose of the visit.

In regards to the allegation that staff did not have proper training to meet resident's needs. All staff obtained training either online or with the administrator. S4 stated, “I got the course online and a training with JD” and S5 reported “Everyone there was trained by JD and or online”.

In regards to if staff locked a resident in their room, S5 stated ”No I haven’t seen that.” And S2 stated, “No residents have been locked in bedrooms or closet that I know of. There are no locks on the closets.” When asked if any staff had locked a resident in their room or in a closet, S4 stated no.

Based on all the information collected by the Department there is not a preponderance of evidence to prove the allegation occurred, therefore this allegation is UNSUBSTANTIATED.