Complaint Investigation Report

496804011-8-30-2022-21-AS-HDBI-CJ4VAG-20220909161554

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/20/2022 and conducted by Evaluator Victoria Willis

COMPLAINT CONTROL NUMBER: 21-AS-20220720150827

Facility failed to keep hazardous area inaccessible

Licensing Program Analyst Willis arrived unannounced to deliver findings regarding the above complaint allegation and met with Licensee, Arthur Alcones.

Facility failed to keep hazardous area inaccessible – Complaint alleges that facility failed to keep the door to the laundry room closed despite there being a significant drop in the entryway that is hazardous to residents in care. LPA was provided a picture of the open door. LPA has observed the entryway and has spoken with the Licensee multiple times regarding keeping the door closed and locked to ensure resident safety.

The allegation that Facility failed to keep hazardous area inaccessible is Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.