Complaint Investigation Report

496800621-5-19-2023-21-AS-HDBI-CSDRNL-20230601131031

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/21/2023 and conducted by Evaluator Victoria Bertozzi

COMPLAINT CONTROL NUMBER: 21-AS-20230421165518

Clients were left at facility without staff supervision

Licensing Program Analyst Bertozzi arrived unannounced to deliver findings regarding the complaint allegation and met with Staff, Julia Ramirez

Complaint alleges that a staff member was arrested leaving clients unsupervised for about an hour. During visit on 4/24/2023 staff, S1 provided the Department a police report showing that staff was arrested on 4/13/2023 and released the following day. Facility provided a staff schedule for April 2023 and a daily house duties/task dated 4/10/2023 through 4/16/2023 that tasks were completed by staff. On 4/25/2023 additional interviews were conducted that did not provide enough information to determine whether clients were left unsupervised.

A finding that the complaint allegation that clients were left at facility without staff supervision was unsubstantiated meaning that although the allegation may have happened there is not a preponderance of evidence to prove that the allegation occurred. No deficiencies cited.