Complaint Investigation Report

Regional Vice President informed the accounting department within Frontier Senior Living was being closed at the beginning of May 2024 and then (subsidized out) finding an accounting firm. There was a laps of approximately one month in processing of refunds due to new firm having to go in and look through the files. Facility accounting documents revealed prorated rent for January 2024 with move out date of 1/18/2024. On 7/23/2025 facility sent refund check overnight and tracking report shows was delivered evening of 7/24/2025.

This agency has investigated the complaint alleging "Licensee did not issue resident's authorized representative a timely refund . Based on record review and interviews conducted, licensee did not pay the refund to the resident's Responsible Party within the required 15 days after the removal of resident's belongings, therefore the preponderance of evidence standard has been met, the above allegation is found to be SUBSTANTIATED .

The following deficiencies were observed (see LIC 9099D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.