Complaint Investigation Report

Some staff do not recall if there is an existing “shower schedule” for residents. Per staff, there are times when family members approach them asking for assistance, because they have found their loved one needing help, but it is hard to assist them all of them with the number of staff present at the facility. According to staff, the management team don't listen to staff covering needs. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given. Failure to correct the deficiencies may result in civil penalties. The Department will review information obtained to determine if further actions are needed.