Complaint Investigation Report

The reporting party provided written communications to management dated 12/4/24, 12/2/24, 11/27/24, 10/29/24, 10/22/24, 10/21/24, 9/3/24 regarding alleged incidents involving S1. Based on interviews conducted with residents (R1 & R2) and staff (S2 & S9) did not reveal any supporting evidence due to the very limited information obtained from interviews with residents and staff who indicated there were some challenges with some of the night shift staff including S1, but they were related to their attendance. According to the Administrator, there were concerns raised regarding S1’s performance and an undocumented internal investigation was conducted briefly with night shift staff, but based on verbal statements obtained by their staff, the results of the investigation were unfounded. The facility has been experiencing management turnovers over the last couple months and managers who were handling this issue and who were noted in the written communications emails sent to them around S1’s performance does no longer work at the facility. New management claims that they were not aware of these incidents. However, they were able to provide LPA with a resignation letter dated 12/12/2024 from S1 giving their two-week notice without a reason. LPA attempts to contact to S1 were unsuccessful. Therefore, LPA was unable to determine if allegation could happen at a prior date by S1 who were working the night shift during the time of the alleged incidents. A finding that the complaint allegation occurs of facility staff are not meeting residents care needs is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.