Complaint Investigation Report

LPA, on 7/16/21, also discussed with the Administrator, and the Administrator Assistant Annette, personal belongings of residents in care, and the facility's safeguarding procedures. The Administrator stated that they do have residents that may grab items here and there and items are returned as best as staff can back to their resident owners. Administrator stated that clothes even from the laundry items are always being worked on getting items back to resident owners, and the items not marked with identification are the hardest to get done. There are new facility procedures going in place to help address this issue. Assistant Administrator also stated that the facility has had issues with resident's personal belongings get lost and/or more like misplaced for awhile. Administrators Assistant stated that they have been working on what can be done to better safeguard resident items/belongings; Administrator stated the facility has instituted some new procedures into place since last inspection. LPA has received the documentation submitted by the Administrator on the safeguarding of personal belongings.

Based on LPA interviews, and review of information obtained, the investigation has revealed that the allegations of, Staff do not safeguard resident's personal belongings

Facility entrance automatic door openers were not working properly are substantiated.

Due to the substantiation of the allegations, citations will be cited today-see LIC9099D.

The preponderance of evidence standard has been met, therefore the allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is being cited.