Complaint Investigation Report

496803698-11-21-2024-21-AS-BMOS-DBEPEH-20241127101509

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/03/2024 and conducted by Evaluator David Leibert

COMPLAINT CONTROL NUMBER: 21-AS-20241003142003

Facility does not have adequate staff to meet residents needs.

Licensing Program Analyst (LPA) Leibert arrived unannounced for the purpose of delivering findings on this complaint. LPA met with ***** and discussed the disposition of the allegation that Facility does not have adequate staff to meet the residents' needs. Complainant is Anonymous without contact information and has alleged inadequate hydration for residents, lack of sufficient staff and products (assumed to be harmful) assessable to memory care residents. During the course of this investigation documents were reviewed and four unannounced site visits were made to facility. At each unannounced site visit, staffing was sufficient to meet the needs of the residents, hydration stations were observed available to the residents and no harmful products were observed to be accessible to the residents. Although the allegation may be true, or valid, based upon the documents, obsservations and statements, there is not a preponderance of evidence to prove, or disprove, the allegation. Therefore, the allegation is UNSUBSTANTIATED.